Complaint pathway

Complaint category guides

Understand evidence, timeline, first authority and escalation route by issue type.

01 Issue 02 Evidence 03 Escalate
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Issue-type process

Complaint Categories — choose the right path by problem type

This page does not repeat the contact directory. It tells users what kind of complaint they have, what evidence matters, where to complain first, and when to escalate.

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Understand the issue type

It explains the problem type, filing route, evidence checklist, expected response pattern, and escalation logic. Example: a network issue does not need an amount field, but a billing dispute often does.

Contact directory

That page shows company or operator-wise complaint numbers, support numbers, WhatsApp, email, website, appellate links, and source references. Contact information should be checked on the official source before use.

Telecom Operators

324 profiles

Mobile, SIM, broadband, billing, and network complaints with operator-first and appellate escalation guidance.

Official route: Official portal
Simplilearn — EdTech Complaint — Complaint 1800 212 7688 Simpl — Complaint — ACT Fibernet Ahmedabad — Complaint 1800 258 0011
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Banking & Cards

658 profiles

Unauthorized debit, ATM cash issues, chargeback delays, account freeze, and loan recovery complaints.

Official route: Official portal
Airtel Payments Bank — Complaint & Support AU Small Finance Bank — Complaint 1800 1200 1500 Axis Bank Andhra Pradesh — ATM Issue 1860 419 5555
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E-commerce & Refunds

467 profiles

Refund delay, return rejection, seller fraud, and wrong or fake product issues.

Official route: Official portal
Amazon Business India — Complaint Consumer Forum — Andaman & Nicobar District CDRC Consumer Forum — Andhra Pradesh District CDRC
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Cybercrime & Fraud

1 profiles

UPI fraud, phishing, fake support, account takeover, and digital scam complaints.

Official route: Official portal
National Cyber Crime Portal — 1930
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Insurance

191 profiles

Claim rejection, settlement delay, policy mis-selling, and premium disputes.

Official route: Official portal
Accidental Insurance Claim — IRDAI 155255 Acko General Insurance — Complaint 1800 266 2256 Aditya Birla Health Insurance — Complaint 1800 270 7000
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Real Estate & Housing

126 profiles

Builder delay, refund issues, poor construction quality, and project agreement disputes.

Official route: Official portal
RERA Andhra Pradesh — Flat Misrepresentation Complaint RERA Andhra Pradesh — Builder Possession Delay Complaint RERA Andhra Pradesh — Construction Quality Defect
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Utilities

153 profiles

Electricity, water, gas, metering, billing, and disconnection issues.

Official route: Official portal
Adani Electricity Mumbai — Electricity Complaint 19122 APDCL — Assam Power Distribution — Electricity Complaint 1912 APEPDCL — Andhra Pradesh Eastern Power — Electricity Complaint 1912
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Education & EdTech

16 profiles

Official route: Official portal
AICTE — All India Council for Technical Education — Complaint 011-29581000 BYJU'S — EdTech Complaint — Complaint 1800 102 0034 BYJU'S — Fee Refund Complaint 1800 102 0034
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Employment & Labour

4 profiles

Official route: Official portal
Indeed India — Job Portal Complaint LinkedIn India — Professional Network Complaint ManpowerGroup India — Staffing Complaint
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Healthcare & Pharmacy

56 profiles

Official route: Official portal
1mg (Tata) — Medicine Complaint 1800 103 0646 1mg (Tata) — Complaint 1800 103 0646 Apollo Hospitals Andhra Pradesh — Complaint 1860 500 1066
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Home Appliances

45 profiles

Official route: Official portal
Bajaj Electricals — Complaint 1860 209 1000 Blue Star India — Complaint 1800 209 1177 Carrier India (AC) — Complaint 1800 103 5300
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Hotel & Hospitality

18 profiles

Official route: Official portal
OYO Hotels Andhra Pradesh — Complaint 1800 9002 779 OYO Hotels Arunachal Pradesh — Complaint 1800 9002 779 OYO Hotels Assam — Complaint 1800 9002 779
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Media & Streaming

7 profiles

Official route: Official portal
ASCI — Misleading Advertisement Complaint Disney+ Hotstar — Subscription Complaint 1800 419 8878 Netflix India — Subscription Billing Complaint
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Mobility & Transport Apps

118 profiles

Official route: Official portal
Ather Energy — Complaint 1800 123 1500 Bajaj Auto — Complaint 1800 270 0000 Hero MotoCorp Andhra Pradesh — Service Complaint 1800 266 0018
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Regulatory Authorities

317 profiles

Official route: Official portal
EPFO UAN Activation — Online Complaint ESIC — Employee State Insurance Complaint Aadhaar UIDAI — Andaman & Nicobar Complaint 1947
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Travel, Rail & Airlines

117 profiles

Official route: Official portal
Air India — Lost Baggage Complaint Air India — Flight Delay Compensation Air India — Denied Boarding Complaint
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UPI, Wallets & Payments

89 profiles

Official route: Official portal
Amazon Pay India — Complaint — Axis Pay — Complaint 1860 419 5555 BHIM UPI (NPCI) — Complaint —
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How complaints usually move in each category

Complaint routes may change over time, so users should confirm important details on the official source before filing.

Telecom / SIM / Broadband

Telecom Operators

Mobile, SIM, broadband, billing, and network complaints with operator-first and appellate escalation guidance.

Best approach
  • Start with the operator complaint centre and save the SR or docket number.
  • Use the provider appellate route when the first response is weak or delayed.
  • Use TRAI TCCMS links to locate complaint-centre and appellate details circle-wise.
Evidence to keep ready

Covered companies and operators

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Simplilearn — EdTech Complaint — Complaint 1800 212 7688 Simpl — Complaint — ACT Fibernet Ahmedabad — Complaint 1800 258 0011 ACT Fibernet Bengaluru — Complaint 1800 258 0011 ACT Fibernet Chennai — Complaint 1800 258 0011 ACT Fibernet Delhi — Complaint 1800 258 0011 ACT Fibernet Hyderabad — Complaint 1800 258 0011 ACT Fibernet Jaipur — Complaint 1800 258 0011 ACT Fibernet Kolkata — Complaint 1800 258 0011 ACT Fibernet Lucknow — Complaint 1800 258 0011 ACT Fibernet Mumbai — Complaint 1800 258 0011 ACT Fibernet Pune — Complaint 1800 258 0011 +312 more
Banking

Banking & Cards

Unauthorized debit, ATM cash issues, chargeback delays, account freeze, and loan recovery complaints.

Best approach
  • Raise first complaint with the bank branch, app, or customer care.
  • Keep masked account details, transaction ID, and dates ready.
  • Escalate unresolved cases through RBI CMS after the bank timeline.
Evidence to keep ready

Covered companies and operators

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Airtel Payments Bank — Complaint & Support AU Small Finance Bank — Complaint 1800 1200 1500 Axis Bank Andhra Pradesh — ATM Issue 1860 419 5555 Axis Bank Andhra Pradesh — Complaint 1860 419 5555 Axis Bank Andhra Pradesh — Credit Card Issue 1860 419 5555 Axis Bank Andhra Pradesh — Fraud Unauthorized Debit 1860 419 5555 Axis Bank Andhra Pradesh — Loan EMI Issue 1860 419 5555 Axis Bank Andhra Pradesh — Net Banking Problem 1860 419 5555 Axis Bank Arunachal Pradesh — ATM Issue 1860 419 5555 Axis Bank Arunachal Pradesh — Complaint 1860 419 5555 Axis Bank Arunachal Pradesh — Credit Card Issue 1860 419 5555 Axis Bank Arunachal Pradesh — Fraud Unauthorized Debit 1860 419 5555 +646 more
E-commerce

E-commerce & Refunds

Refund delay, return rejection, seller fraud, and wrong or fake product issues.

Best approach
  • Use the same ticket trail for refund demand and evidence.
  • Keep order ID, pickup or return timeline, and payment proof together.
  • Escalate to consumer channels if platform support keeps giving generic replies.
Evidence to keep ready

Covered companies and operators

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Amazon Business India — Complaint Consumer Forum — Andaman & Nicobar District CDRC Consumer Forum — Andhra Pradesh District CDRC Consumer Forum Andhra Pradesh — Medical Negligence Consumer Forum Andhra Pradesh — Product Defect Consumer Forum Andhra Pradesh — Service Deficiency Consumer Forum Andhra Pradesh — Unfair Trade Practice Consumer Forum — Arunachal Pradesh District CDRC Consumer Forum Arunachal Pradesh — Medical Negligence Consumer Forum Arunachal Pradesh — Product Defect Consumer Forum Arunachal Pradesh — Service Deficiency Consumer Forum Arunachal Pradesh — Unfair Trade Practice +455 more
Cybercrime / Fraud

Cybercrime & Fraud

UPI fraud, phishing, fake support, account takeover, and digital scam complaints.

Best approach
  • Act the same day for financial fraud.
  • Report on the cyber portal and call 1930 immediately.
  • Inform the bank or wallet provider in parallel.
Evidence to keep ready

Covered companies and operators

Open full directory
National Cyber Crime Portal — 1930
Insurance

Insurance

Claim rejection, settlement delay, policy mis-selling, and premium disputes.

Best approach
  • File grievance with the insurer first.
  • Ask for written reasons for rejection or delay.
  • Keep claim number and document list in one place.
Evidence to keep ready

Covered companies and operators

Open full directory
Accidental Insurance Claim — IRDAI 155255 Acko General Insurance — Complaint 1800 266 2256 Aditya Birla Health Insurance — Complaint 1800 270 7000 Aditya Birla Sun Life Insurance — Complaint 1800 270 7000 Bajaj Allianz General Insurance — Complaint 1800 209 5858 Bajaj Allianz Life Andhra Pradesh — Claim Complaint 1800 209 4040 Bajaj Allianz Life Arunachal Pradesh — Claim Complaint 1800 209 4040 Bajaj Allianz Life Assam — Claim Complaint 1800 209 4040 Bajaj Allianz Life Bihar — Claim Complaint 1800 209 4040 Bajaj Allianz Life Chhattisgarh — Claim Complaint 1800 209 4040 Bajaj Allianz Life Insurance — Complaint 1800 209 4040 Bajaj Allianz Life Goa — Claim Complaint 1800 209 4040 +179 more
Real Estate / Housing

Real Estate & Housing

Builder delay, refund issues, poor construction quality, and project agreement disputes.

Best approach
  • Issue written notice with agreement references.
  • Attach payment receipts and promised possession timeline.
  • Use RERA route when builder response is weak.
Evidence to keep ready

Covered companies and operators

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RERA Andhra Pradesh — Flat Misrepresentation Complaint RERA Andhra Pradesh — Builder Possession Delay Complaint RERA Andhra Pradesh — Construction Quality Defect RERA Andhra Pradesh — Builder Refund Complaint RERA Andhra Pradesh — RERA Registration Check AP RERA RERA Arunachal Pradesh — Flat Misrepresentation Complaint RERA Arunachal Pradesh — Builder Possession Delay Complaint RERA Arunachal Pradesh — Construction Quality Defect RERA Arunachal Pradesh — Builder Refund Complaint RERA Arunachal Pradesh — RERA Registration Check RERA Assam — Flat Misrepresentation Complaint +114 more
Electricity / Water / Gas

Utilities

Electricity, water, gas, metering, billing, and disconnection issues.

Best approach
  • Raise complaint with consumer number first.
  • Keep bill copies and meter evidence.
  • Escalate with the same complaint number when service is not restored.
Evidence to keep ready

Covered companies and operators

Open full directory
Adani Electricity Mumbai — Electricity Complaint 19122 APDCL — Assam Power Distribution — Electricity Complaint 1912 APEPDCL — Andhra Pradesh Eastern Power — Electricity Complaint 1912 APSPDCL — Andhra Pradesh Southern Power — Electricity Complaint 1912 AVVNL — Ajmer Vidyut Vitran Nigam — Electricity Complaint 1912 BESCOM — Bengaluru Electricity — Electricity Complaint 1912 BSES Rajdhani Power — Delhi South & West — Electricity Complaint 19123 BSES Yamuna Power — Delhi East & Centre — Electricity Complaint 19124 BSPHCL — Bihar State Power Company — Electricity Complaint 1912 CESC — Calcutta Electric Supply — Electricity Complaint 1912 CESU Bhubaneswar Odisha Electricity — Complaint 1912 CESU — Central Electricity Supply Utility Odisha — Electricity Complaint 1912 +141 more
Education

Education & EdTech

Best approach
Evidence to keep ready

Covered companies and operators

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AICTE — All India Council for Technical Education — Complaint 011-29581000 BYJU'S — EdTech Complaint — Complaint 1800 102 0034 BYJU'S — Fee Refund Complaint 1800 102 0034 CBSE — Central Board of Secondary Education — Complaint 1800 11 8002 IBPS — Bank Exam Complaint NTA — JEE NEET Exam Complaint SSC — Staff Selection Commission State PSC — State Exam Complaint UPSC — Civil Services Complaint NTA — National Testing Agency — Complaint 011-40759000 Physics Wallah — EdTech Complaint — Complaint support@pw.live UGC — University Grants Commission — Complaint 011-23604446 +4 more
Employment-and-labour

Employment & Labour

Best approach
Evidence to keep ready

Covered companies and operators

Open full directory
Indeed India — Job Portal Complaint LinkedIn India — Professional Network Complaint ManpowerGroup India — Staffing Complaint Naukri.com — Job Portal Complaint
Healthcare-pharmacy

Healthcare & Pharmacy

Best approach
Evidence to keep ready

Covered companies and operators

Open full directory
1mg (Tata) — Medicine Complaint 1800 103 0646 1mg (Tata) — Complaint 1800 103 0646 Apollo Hospitals Andhra Pradesh — Complaint 1860 500 1066 Apollo Hospitals Arunachal Pradesh — Complaint 1860 500 1066 Apollo Hospitals Assam — Complaint 1860 500 1066 Apollo Hospitals Bihar — Complaint 1860 500 1066 Apollo Hospitals Chhattisgarh — Complaint 1860 500 1066 Apollo Hospitals — Complaint 1860 500 1066 Apollo Hospitals Goa — Complaint 1860 500 1066 Apollo Hospitals Gujarat — Complaint 1860 500 1066 Apollo Hospitals Haryana — Complaint 1860 500 1066 Apollo Hospitals Himachal Pradesh — Complaint 1860 500 1066 +44 more
Home-appliances

Home Appliances

Best approach
Evidence to keep ready

Covered companies and operators

Open full directory
Bajaj Electricals — Complaint 1860 209 1000 Blue Star India — Complaint 1800 209 1177 Carrier India (AC) — Complaint 1800 103 5300 Crompton Greaves — Complaint 1800 267 2000 Daikin India — Complaint 1860 180 3900 Godrej Appliances — Complaint 1800 209 5511 Havells India — Complaint 1800 11 0303 Hitachi India — Complaint 1800 102 4426 IFB Industries — Complaint 1860 425 5422 LG India Andhra Pradesh — Service Complaint 1800 315 9999 LG India Arunachal Pradesh — Service Complaint 1800 315 9999 LG India Assam — Service Complaint 1800 315 9999 +33 more
Hotel-and-hospitality

Hotel & Hospitality

Best approach
Evidence to keep ready

Covered companies and operators

Open full directory
OYO Hotels Andhra Pradesh — Complaint 1800 9002 779 OYO Hotels Arunachal Pradesh — Complaint 1800 9002 779 OYO Hotels Assam — Complaint 1800 9002 779 OYO Hotels Bihar — Complaint 1800 9002 779 OYO Hotels Chhattisgarh — Complaint 1800 9002 779 OYO Hotels Goa — Complaint 1800 9002 779 OYO Hotels Gujarat — Complaint 1800 9002 779 OYO Hotels Haryana — Complaint 1800 9002 779 OYO Hotels Himachal Pradesh — Complaint 1800 9002 779 OYO Hotels Jharkhand — Complaint 1800 9002 779 OYO Hotels Karnataka — Complaint 1800 9002 779 OYO Hotels Kerala — Complaint 1800 9002 779 +6 more
Media-streaming

Media & Streaming

Best approach
Evidence to keep ready

Covered companies and operators

Open full directory
ASCI — Misleading Advertisement Complaint Disney+ Hotstar — Subscription Complaint 1800 419 8878 Netflix India — Subscription Billing Complaint SonyLIV — Subscription Complaint 1800 2090 999 Zee5 — Subscription Complaint 1800 3000 9001 Press Council of India — Media Complaint TRAI — Broadcast Content Complaint
Mobility

Mobility & Transport Apps

Best approach
Evidence to keep ready

Covered companies and operators

Open full directory
Ather Energy — Complaint 1800 123 1500 Bajaj Auto — Complaint 1800 270 0000 Hero MotoCorp Andhra Pradesh — Service Complaint 1800 266 0018 Hero MotoCorp Arunachal Pradesh — Service Complaint 1800 266 0018 Hero MotoCorp Assam — Service Complaint 1800 266 0018 Hero MotoCorp Bihar — Service Complaint 1800 266 0018 Hero MotoCorp Chhattisgarh — Service Complaint 1800 266 0018 Hero MotoCorp — Complaint 1800 266 0018 Hero MotoCorp Goa — Service Complaint 1800 266 0018 Hero MotoCorp Gujarat — Service Complaint 1800 266 0018 Hero MotoCorp Haryana — Service Complaint 1800 266 0018 Hero MotoCorp Himachal Pradesh — Service Complaint 1800 266 0018 +106 more
Regulatory-authority

Regulatory Authorities

Best approach
Evidence to keep ready

Covered companies and operators

Open full directory
EPFO UAN Activation — Online Complaint ESIC — Employee State Insurance Complaint Aadhaar UIDAI — Andaman & Nicobar Complaint 1947 Aadhaar UIDAI — Andhra Pradesh Complaint 1947 Aadhaar UIDAI — Arunachal Pradesh Complaint 1947 Aadhaar UIDAI — Assam Complaint 1947 Aadhaar UIDAI — Bihar Complaint 1947 Aadhaar UIDAI — Chandigarh Complaint 1947 Aadhaar UIDAI — Chhattisgarh Complaint 1947 Aadhaar UIDAI — Dadra & Nagar Haveli Complaint 1947 Aadhaar UIDAI — Delhi Complaint 1947 Aadhaar UIDAI — Goa Complaint 1947 +305 more
Travel-rail-and-airlines

Travel, Rail & Airlines

Best approach
Evidence to keep ready

Covered companies and operators

Open full directory
Air India — Lost Baggage Complaint Air India — Flight Delay Compensation Air India — Denied Boarding Complaint Air India — Overbooking Complaint Air India — Cancelled Flight Refund Air India — Complaint 1860 233 1407 Air India Express — Complaint 1860 233 1407 Akasa Air — Complaint 1860 500 3333 DGCA — Flight Complaint Portal — Complaint pgportal@dgca.gov.in IndiGo Airlines — Complaint 0124-6173838 SpiceJet — Complaint 0124-4983410 Star Air — Complaint 1800 572 8000 +105 more
Upi-payments-and-digital-wallets

UPI, Wallets & Payments

Best approach
Evidence to keep ready

Covered companies and operators

Open full directory
Amazon Pay India — Complaint — Axis Pay — Complaint 1860 419 5555 BHIM UPI (NPCI) — Complaint — CRED — Complaint — FreeCharge — Complaint — Google Pay India — Complaint — Google Pay Agra — UPI Complaint Google Pay Ahmedabad — UPI Complaint Google Pay Aurangabad — UPI Complaint Google Pay Bengaluru — UPI Complaint Google Pay Bhopal — UPI Complaint Google Pay Bhubaneswar — UPI Complaint +77 more

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