Complaint help guide
Right information, realistic draft, and official route in one place.
Doubt Center
Quick answers for common doubts at every complaint stage.
Before drafting
I do not know the subject—what should I do?
Leave it blank. The generator suggests a relevant subject line based on your issue type.
What evidence should I attach?
At minimum: date, amount (if applicable), reference/order/transaction ID, and screenshots or email trail.
Should I write in Hindi or English?
Choose your preferred language. If you write in Hinglish, the draft is kept simple and formal.
After drafting
How do I know where to submit?
Check the “Submit / Route” section. It shows the best official channel for your category.
When should I escalate?
Keep the acknowledgement/reference number and escalate after the official timeline expires.
Will I get a professional PDF?
Yes. You can download a clean, structured PDF and also copy the text for portal submissions.
1‑minute readiness check
- Incident date and timeline are clear
- Amount and reference/transaction ID are available (if applicable)
- Evidence list is ready
- Expected resolution is specific