APEPDCL Andhra Pradesh — Electricity Complaint 1912

APEPDCL (Andhra Pradesh Eastern Power Distribution Company Limited) is the electricity distributor for East Andhra Pradesh, covering Visakhapatnam, Vijayawada, Rajahmundry, Kakinada, Eluru, Guntur (shared) and surrounding districts.
To file a complaint, call 1912 which is available 24 hours, or toll-free 1800-425-4440. For billing disputes and written complaints, use the grievance section at apepdcl.in. Provide your Service Number (printed on your electricity bill), address, section office name and a description of the issue. Note the complaint reference number.
APEPDCL is regulated by APERC (Andhra Pradesh Electricity Regulatory Commission). Timelines for power restoration and billing dispute resolution are set under APERC regulations.
If APEPDCL does not resolve satisfactorily, approach the APEPDCL Consumer Grievance Redressal Forum (CGRF). Details are at apepdcl.in. Further escalation is to APERC at aperc.gov.in.